Bummer!!

My Etsy customer received her "L" in the mail and hates it!! I am so bummed. Honestly, I wasn't a huge fan of it, but that was mostly because of the creepy mask - which is what she said she wanted. She said she doesn't like red roses, but EVERY Phantom picture I saw had a red rose in it.... She bashed my craftsmanship, and if you know me, you know that I am very particular about my crafts, and this one was no different. I worked really hard on it, and was very neat with my work. You also probably know that I'm pretty sensitive about stuff I make, so this is a HUGE upset. She wanted me to give her a refund but didn't offer to send back the "L." I said I couldn't do that, and so she gave me a bad review on my store... Hopefully this won't deter people from shopping... We'll see.